Shipping Policy
We aim to get your order to you as quickly and smoothly as possible. Below is everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, it will be dispatched and you will receive a confirmation email with tracking details.
Shipping Times
Estimated delivery times:
- United States: 7–10 business days
- Australia: 7–14 business days
- Canada: 8–12 business days
- United Kingdom: 8–12 business days
- New Zealand: 8–12 business days
- Other International Locations: 7–15 business days
Please note that these are estimated delivery times and may vary depending on your location and external factors.
Shipping Costs
We offer free tracked shipping on all orders.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Please allow 1–3 days for tracking information to update after dispatch.
Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- High demand periods
- Customs processing
- Carrier delays
- Incorrect shipping information
We are not responsible for delays once your order has been handed over to the shipping carrier, but we will always do our best to assist.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately and we will attempt to correct it before dispatch.
Lost or Missing Packages
If your package appears to be lost or has not arrived within a reasonable timeframe, please contact us.
We will work with the shipping carrier to investigate and resolve the issue, where possible.
Contact Us
If you have any questions about shipping, please contact us:
Email: info@csecom.com
Last updated: 1/4/26